Patient Care Representative, Nursing Office of Practice, JCDDC

The ETSU College of Nursing, Office of Practice invites applications for a full-time Patient Care Representative for our Johnson City Downtown Day Center.   The Patient Care Representative supports clinic operations by managing patient records, handling financial transactions, and maintaining accurate data and filing systems. This role serves as a primary point of contact for unhoused community members, assisting with homeless services, inquiries and facilitating communication between patients and staff.    Knowledge, Skills, and Abilities   * Knowledge of business English, punctuation and spelling. * Ability to make mathematical computations. * Ability to use computer applications for word processing, spreadsheets and databases in Windows environment. * Ability to use standard office equipment. * Ability to organize and prioritize multiple tasks. * Ability to work with diverse employees and patients. * Ability to communicate effectively. * Ability to work independently and as part of a team. * Ability to handle multiple tasks simultaneously.   Ethical competency: * Knowledge and understanding of, and the ability to abide by, health center policies on patient confidentiality, informed consent, non-discrimination and by code of ethics and standards of practice Interpersonal and customer service skills: * Ability to project positive attitude about the health center, and offers services to ensure positive experience; * Ability to work as a team with colleagues and providers; * Ability to address concerns raised during or after an encounter by encouraging provider to make appropriate referral and/or assisting with making of appointment with right resource and booking interpreter as needed. Organizational skills: * Ability to work well under pressure to manage stressful situations; * Ability to be flexible to meet scheduling needs and handle often unpredictable changes; * Ability to use sound judgment and confidence; * Ability to handle multiple tasks; * Ability to be detail-oriented and accurate.   Required Qualifications   * High School Diploma or equivalent. * One (1) year of clerical, administrative, and/or customer service work experience. Relevant part-time and/pr student worker experience may be considered.   Preferred Qualifications   * Experience with electronic medical records (EMR). * Two (2) years of experience in a healthcare environment. * Interest in working with underinsured and unhoused community members.   Physical Demands   The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job across various settings in the classroom, simulation, clinical, and/or community. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   While performing the duties of this job, the employee is occasionally required to bend, stoop, kneel, crouch, crawl, climb, reach, and balance. The employee may occasionally lift, carry, push, pull, and/or move more than 100 pounds. The employee must be able to perceive and respond to sounds and alarms; communicate effectively with others; and have a sufficient vision regarding near, distance, color, peripheral, and depth perception as well as the ability to observe and monitor situations in full and dimmed light. The employee may stand, walk, and/or sit in various settings for up to 7.5 hours at a time in addition to the preparation and closure of a clinical shift. Rapid mobility may also be required on occasion. Physical expectations of an assigned clinical facility may vary and be subject to change.   Stress levels may be high due to frequently dealing with numerous students, patients, family members, and other healthcare providers. This position demands concentration and the ability to work in emotionally-charged situations.   Compensation & Benefits   * Job Family: Medical Clinical Associate 1  * Hourly Rate: $16.71 * For information on benefits please visit: www.etsu.edu/human-resources/benefits/ [http://www.etsu.edu/human-resources/benefits/]   Application Instructions   1. Non-exempt positions are required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants. 2. Employment is contingent on a satisfactory background check. 3. Documents needed to apply: 1. Cover Letter 2. Current CV/Resume   Position is contingent upon available funding.   College of Nursing Overview The College of Nursing is part of the University’s Academic Health Sciences Center, which also includes the James H. Quillen College of Medicine, the Bill Gatton College of Pharmacy, the College of Public Health, and the College of Health Sciences. The College of Nursing is the largest in the State of Tennessee, offering multiple tracks for students enrolled in undergraduate and graduate programs. The nurse-led clinics under the College of Nursing feature four Federally Qualified Health Centers and two Student Health Clinics. The largest Community Health Center in Johnson City provides primary care, behavioral health care, pediatrics, and women's health with an on-site Dental Clinic, Radiology Department, Lab, and Charitable Pharmacy. Area unhoused individuals receive a continuum of services at the Downtown Day Center. Two school-based clinics in Hancock County provide care for students, staff, and the surrounding community. ETSU students and staff are served by the University Health Center on campus, while the nurse clinic at University School serves that population. The College of Nursing Community Health Centers have received federal funding for more than 30 years, accepting all patients regardless of their ability to pay. University Overview East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution’s mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.   ETSU is an Equal Opportunity Employer. Disclaimer Statement: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.