Registered Nurse -Triage Call Center
Compensation
Not listed
Type
Full-time
Location
Charlotte, North Carolina
Posted
Sep 23, 2026
Requirements Summary
Requires graduation from an accredited professional nursing school, an active North Carolina Registered Nurse license, and CPR certification through the American Heart Association or American Red Cross. A bachelor’s degree is preferred; three or more years of medical-setting experience and some supervisory experience are also preferred, along with electronic health record knowledge and strong customer service, computer, and communication skills.
Core Responsibilities
Manage and document patient calls about medical inquiries, medication refills, and care needs, assessing urgency and providing guidance within the nurse’s scope of practice. Coordinate with physicians and clinic staff, maintain accurate communication records, process prescriptions, and support care management programs.
Key Skills
Company Information
- Industry: Hospitals and Health Care
- Company Size: 201-500 employees
- Type: Partnership
Full Job Description
Registered Nurse - Triage Call Center Job Summary: Manages and documents phone calls pertaining, medical inquiries (Triage) and medication refills. (This is a full time position that will support the Live Answer team at SouthPark, with the possibility to work hybrid/remote) Primary Job Responsibilities/Tasks may include, but not limited to: Working with physicians, MAs, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice. Working with physicians, nurses, medical assistants and patients to assess the urgency of patient problems. Recording and maintaining complete and accurate records of patient and physician communications regarding medical care. Possess ability to handle high volume phone call and retrieve messages. Submit electronically/fax new prescriptions and refilling prescriptions according to physician orders. Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness. Provide support for care management programs and other value-based initiatives as needed Occasional weekend coverage may be required from 8am-2pm Saturday and/or Sunday. Other duties as assigned. Education, Experience and Certifications: Graduate of an accredited school of professional nursing. Bachelor's degree is preferred. Must be licensed as a Registered Nurse with the State of North Carolina. CPR Certification through the American Heart Association or American Red Cross required. 3 or more years of experience in a medical setting with some supervisory experience is preferred. Must have a working knowledge of an electronic health record system; Athena preferred. Excellent customer service, computer, communication skills required. Physical Requirements: Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. Must be able to lift and support weight of 35 pounds. Ability to concentrate on details. Use of computer for long periods of time.